Complaints Procedure

Complaints Procedure

As a club we aim to provide a good quality of teaching and care of all the children that attend the sessions.

If a parent is concerned or unhappy about any aspect of the club they are encouraged to bring this to the attention of a member of staff.

If it’s regarding badges or group structure then please talk to your child's group coach and hopefully it will be resolved in that discussion.

If it is about a member of staff's conduct, or a matter of bullying, or breach of our policies then please bring it to the attention of the duty manager.

If the verbal contact does not resolve the problem it is suggested that the complaint is put in writing so A.G.T.C can respond formally.

We believe that most complaints can be resolved easily if they are raised in the early stages. All communications are taken seriously and are dealt with fairly and in a way that respects confidentiality.

Where necessary we will involve our Club Welfare Officer (CWO). With the complainant we will set time-scales for any feedback, findings and monitoring that may need to take place.

Any complaints made must be in a timely and respectful manner, in line with the parent code of conduct.

If it is a matter that needs to be dealt with as a matter of urgency, please approach management or the reception. Do not distract a coach whilst they are teaching.


Club sites

York Steiner School, York

Archbishop Holgates School, York

Energi Trampoline Park, York

Scarcroft Primary School, York

Huntington School, York

Vale of York Academy, York

Energise Leisure Centre, York

The Mount School, York

Wetherby High School, Leeds


Contact Us

Ainsty Gymnastics & Trampoline Club

Phone: 07856 602 199

Joe on site: 07548 669 595
E-mail: or for Trampoline queries.

Facebook page - AinstyGTC1

Twitter - ainstygtc


Join us!

We offer Trampoline, Parkour, Gymnastics, GymPacT and PlayGym activities. If you are interested in any of these recreation activities, join today and learn some new skills.


New sites!

Check out the new sites we have opened for trampoline, parkour and gymnastics!

Print Print | Sitemap
© Ainsty Gymnastics & Trampoline Club